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Gingersnap
11-25-2009, 12:57 PM
Butterball hot line horror stories
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November 24, 2009

ASSOCIATED PRESS
NAPERVILLE, Ill. -- Workers at Butterball's turkey-tips hot line are used to oddball situations:

--The woman who cleaned out her turkey with a scrub brush and asked if that was OK to do. (You don't need to do that.)

--People who thaw a turkey in the bathtub while washing their kids. (Don't do that, either.)

--A man looking for a quick way to cook his turkey who put it in the oven on the cleaning cycle. (Also not advisable.)

For Butterball, the nation's top-selling turkey brand, preparing for such out-of-left-field calls is serious business.

Each year, Butterball L.L.C. puts on Butterball University -- this year, five days of training for newcomers to the the hot line that answers 12,000 calls on Thanksgiving Day alone.

Dozens of 3-inch-thick blue binders await trainees, all of whom are armed with degrees in nutrition, food science, or home economics. The binders are so stuffed with turkey information they weighed nearly as much as the bird itself.

Through the nearly three decades the Turkey-Talk Line has been around, thousands of people have called in frantic moments to ask its experts everything. These binders anticipate it all: cooking temperatures, thawing techniques, cooking times, meat thermometers, carving knives, turkey sizes, presentation tips, food safety concerns and the eternal question of how much stuffing is too much.

"On Thanksgiving Day alone, there is never a point in time where we can stop. There's always somebody waiting to talk to us," said Nicole Johnson, who delayed her honeymoon in 2001 to work her first shift on the hotline.

Do you have a turkey horror story? :D

Sun Times (http://www.suntimes.com/business/1902356,butterball-hot-line-turkey-horror-112409.article)

linda22003
11-25-2009, 01:01 PM
I've never had a horror story at Thanksgiving. People don't cook much any more, it seems, and then try to pull the Biggest Meal of the Year out of a hat. :rolleyes:

Gingersnap
11-25-2009, 01:16 PM
I've never had a horror story at Thanksgiving. People don't cook much any more, it seems, and then try to pull the Biggest Meal of the Year out of a hat. :rolleyes:

That's true. The worst thing that ever happened to me while cooking a turkey was that our power went off one time on Thanksgiving.

I detached the breasts and legs and finished the cooking on one grill while I used the other to heat up the potatoes and to make the gravy. No stuffing or veggies that year but nobody seemed too traumatized. :)