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  1. #1 Virgin: the world's best passenger complaint letter? 
    Super Moderator bijou's Avatar
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    Dear Mr Branson

    REF: Mumbai to Heathrow 7th December 2008

    I love the Virgin brand, I really do which is why I continue to use it despite a series of unfortunate incidents over the last few years. This latest incident takes the biscuit.

    Ironically, by the end of the flight I would have gladly paid over a thousand rupees for a single biscuit following the culinary journey of hell I was subjected to at thehands of your corporation.

    Look at this Richard. Just look at it: [see image 1, above].

    I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?

    You don’t get to a position like yours Richard with anything less than a generous sprinkling of observational power so I KNOW you will have spotted the tomato next to the two yellow shafts of sponge on the left. Yes, it’s next to the sponge shaft without the green paste. That’s got to be the clue hasn’t it. No sane person would serve a desert with a tomato would they. Well answer me this Richard, what sort of animal would serve a desert with peas in: [see image 2, above].

    I know it looks like a baaji but it’s in custard Richard, custard. It must be the pudding. Well you’ll be fascinated to hear that it wasn't custard. It was a sour gel with a clear oil on top. It’s only redeeming feature was that it managed to be so alien to my palette that it took away the taste of the curry emanating from our miscellaneous central cuboid of beige matter. Perhaps the meal on the left might be the desert after all.

    ...
    Worth a read, it's very funny, and it's real.
    Paul Charles, Virgin’s Director of Corporate Communications, confirmed that Sir Richard Branson had telephoned the author of the letter and had thanked him for his “constructive if tongue-in-cheek” email. Mr Charles said that Virgin was sorry the passenger had not liked the in-flight meals which he said was “award-winning food which is very popular on our Indian routes.”
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  2. #2  
    An Adversary of Linda #'s
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    Quote Originally Posted by bijou View Post
    Worth a read, it's very funny, and it's real.

    link
    He is correct that stuff is disgusting and the airlines owner defended the meal when he should have apologized and begged his forgiveness and offered up the culinary genius's head who created the meal in atonement .
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  3. #3  
    You'd think Indians would be smarter than to eat that. I say it's just more colonial oppression from the Brits. :D
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  4. #4  
    Power CUer noonwitch's Avatar
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    Some of the best tasting indian food I've ever had looked totally disgusting on the plate. It wasn't airline food, it was some food cooked by a missionary who had spent a year in India.
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