One question before he tries this him self. Warranty? If its still under its warranty, then Gateway should pay for a new drive, and in most cases, install it for you. But they will charge to try and save any thing on the old drive. One warning, calling their support line is almost a waste of time, gateway sucks on customer support, and in most cases, take it back to where you bought it, to see if they can take care of it there.