02-16-2011, 03:01 PM
People under 30 are especially ready to jettison social interaction in retail and food service. For a really large number of people, the ideal shopping and meal experience means never having to interact with a random live employee. They're happy to be out and about with their RL friends but they don't have any interest in accommodating paid employees if there's another option.
I don't think the old school model of food service will collapse over this innovation but I bet that it occupies a big chunk of the industry in 10 or 12 years time.
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