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  1. #11  
    Sin City Moderator RobJohnson's Avatar
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    Apr 2006
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    I have never been in a shop where the mechanics offer to take people home. You either get your own ride or sit and wait
    .

    Dealerships actually get reimbursed for "courtesy transportation" from the factory if it's a warranty repair. Otherwise it's just good business.

    I have managed a few dealerships and a couple collision shops. My goal was to always keep the waiting room as empty as I could.

    We had "porters" not mechanics that would shuttle customers. If a porter was not available, I would grab who ever was the least busy at the time. Once in a while they jumped out of the bushes!
    Last edited by RobJohnson; 08-21-2012 at 03:21 AM.
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