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  1. #1 At what point am I allowed to say healthcare.gov is a freaking nightmare 
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    Star Member BlueStreak (5,069 posts)

    At what point am I allowed to say healthcare.gov is a freaking nightmare

    Yeah, there have been lots of "hits" but that is because millions of us are beating our heads against the wall trying to even get logged into the system. How many people are actually getting far enough to do anything useful? Not very many.

    I've tried to log on at least 50 times this week, at all hours of the day and night. Even at 2AM, the system says there are too many people on. After 24 hours of trying I finally got an account created. But I cannot log into it. It won't say why. I did all the measures suggested in "having trouble logging on". I tried to call the help number that was listed. I couldn't get through on that line for 2 days. Finally I did get through, but they don't offer any assistance whatsoever in logging on. They say chat support is available, but you can never get through to an agent that way.

    I tried both the "forgot my password" and "forgot my username" links on the off chance that somehow something had gotten garbled. The "forgot my password" did send an email for password recovery. Obviously nobody ever even tested that function because the email wasn't even properly formatted for a link back. But I extracted the link and tried to go directly to the site. That link didn't work at all -- giving me an obscure error message. The "Forgot my userid" link said it sent an email, but it never did.

    So I figured maybe I was just unlucky with that account. I created another account using a different email address on a completely different email system. Again, it took about 10 hours to finally get that created because the system was down most of that time. And I got exactly the same results. So I cannot log into the site to see the available plans.

    OK, I called the help line again. At 1AM yesterday, I finally got somebody. He couldn't help me with my account, but he offered to enter the information online and read the screen back to me. He acted as if this is what he does all day long. What a painful process. I had to re-dictate every item about 4 times until he typed it in correctly -- didn't even know how to spell "Indiana." I was on the phone 40-50 minutes before I got the most basic information. He was able to tell me that Bronze policies for one person with no subsidies would range from $541-641 and gold would range from $846-956 -- that's more than I pay now. But I need a policy for two, and I might qualify for subsidy. I need to play with the numbers a little to see that, and I wasn't willing to stay on the phone another 2 hours with this guy. He never got to the point of looking at specific policies, and I wasn't going to have him read me the details over the phone. He had no ability to send any information to me via fax, PDF, or any other means.

    What kind of nonsense is this? I am a supporter. What do you think those who are NOT supporters are thinking about this damned mess of a system?

    So please tell me when it is permissible for a person to speak the truth about this screwed-up system? Am I expected to remain a blind cheerleader for another week? Another month? Indefinitely?

    This system is so bad that it may accomplish what the Republicans and Faux "news" haven't been able to accomplish in three years.
    B2G (1,890 posts)

    28. This is not going to be sorted out in a week

    Any IT person will tell you it takes 10 times longer to fix bugs in a Production environment than a test environment.

    I simply cannot believe they rushed this mess into Production.
    Yo_Mama (4,403 posts)

    41. Really - there's no way unless they didn't get the telecom lines up

    If that's the problem, then there's a chance that this will work before Dec. 15th.

    But most people should go the paper route now, if they really need it. It's not going to be any better next week.

    I am now going just to the inscos to see options. I doubt this thing will be working by November 1st, which is what it would take to process everything.
    Yo_Mama (4,403 posts)

    168. I did manage to get to one person on the chat





    You can send in a paper application by mail.

    According to the Chat person, you cannot find info about the plans until you file an application.

    However I did go to insurance company websites, and there I found info on all their Exchange-qualified plans, benefits and premiums. There was also a subsidy calculator on more than one insurance company site.

    This seems to be the paper app for a single adult:
    http://www.cms.gov/CCIIO/Resources/F...ntB_042913.pdf

    That's the "short form". I think the long form was released earlier and is to be used for families, but I am not sure. However the navigators should be able to help with that.
    Star Member BlueStreak (5,069 posts)

    70. That's what I'm saying. This is not about too many people visiting the site

    It is not because the site is so spectacularly successful that the first day was "a little rough". It is a freaking nightmare. The site is riddled with bugs that will not be fixed quickly. Even at 2AM, they still post the screen saying there are too many people on. And the problems aren't limited to the website. The phone bank is completely ineffective. Yes, the website problems are surely causing the phone lines to be flooded. I'll grant them that. But when you finally get to an agent, they spend an hour farting around with the system and still haven't accomplished anything for you.

    We have already lost the first impression opportunity. Now there is a serious question whether it can be fixed enough soon enough to hold off the GOP onslaught to delay, delay, delay.
    In 3 years they cannot build a computer program that works to simply sign people up, but we're supposed to trust that they can effectively manage all the information they plan to collect with obamacare???

    Fri Oct 4, 2013, 03:19 PM

    StandingInLeftField (401 posts)

    160. This is an unbelievable mess.

    And I'm not afraid to say so.
    Skip Intro (18,529 posts)

    162. It's a cluster**** and there's no excuse for it.

    It isn't like they couldn't have imagined a flood of people to the site. It isn't like other sites don't handle hundreds of times the traffic. The fed exchange was reported to have had 2.8 mil hits on Monday. Google, Amazon, Ebay, plenty of sites handle that much traffic in an hour.

    But that was day one. This is day 4! Still. Server down. System down. I've seen error messages I didn't even know existed. No excuse for it.
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  2. #2  
    PORCUS MAXIMUS Rockntractor's Avatar
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    I'm surprised that being liberals they couldn't find someone in the porn industry that could set up their healthcare website up for them, who else would have more experience?
    The difference between pigs and people is that when they tell you you're cured it isn't a good thing.
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  3. #3  
    Destroyer of Worlds Apocalypse's Avatar
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    You want a laugh, visit their FB page.

    Its nothing but people bitching about the mess, and cost of it all.

    https://www.facebook.com/Healthcare.gov

    Some of the latest top post.

    Just did the "calculator" and found out my premiums will triple, deductible is through the roof, and I don't qualify for any assistance. This thing is a NIGHTMARE!!!
    My Insurance will be cancelled at the end of the year if PA. Now I am offered the 4 metal plan. My cost is going from 470 Bucks a month to 903 Bucks a months. Get out of my life.
    going up $400 a month and that includes $94 in taxes!! Plus my co/pay will go from 20% to 40%!!! WTF!!!!
    this is complete BS. Why do I need to call Experian to find out rates? What would I even tell them. "Hi, it's me and the healthcare.gov website said there was an error verifying me and to call you". You have the IRS. Why do you need Experian to verify me and why do I need that to find out information? BTW, I log in on Chrome (which I had to register in because the drop downs wouldn't populate on IE) and go to "success URL" which is a blank page. I used explorer and get in, verify my address (social security is optional, so it won't help experian) and get errors. I don't believe anyone has been able to find rates. I only see it in marketing propaganda, not a single person I know has seen it any more than they were invited to the Nessie/Bigfoot wedding.
    Just wanted to thank the ACA. I had a plan picked out from Aetna through Costco. It was only $96 a month, $40 copay, cheap prescriptions and covered dr. visits and even emergencies. Flash forward to the ACA being implemented and now it's $275 to $355. How in the Hell is that affordable?
    After trying for hours to try to access the site. I find out its going to cost me more for less coverage than I now have in place!!! How is this better? I thought it was supposed to save people money? More lies and broken promises from Washington!!! This don't take into all the crap inside of the bill!!!
    Affordable? What a joke! It took me two days and about 3 hours just to get to the point of setting up a user account. Then it took another hour to fill out the forms. Took another two days and 3 more hours to finally be able to view my options. I currently pay $460 per month for my family. The lowest priced Bronze option was $775 with a higher deductible. No thanks!
    Rest In Peace America
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  4. #4  
    Power CUer NJCardFan's Avatar
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    Just did the "calculator" and found out my premiums will triple, deductible is through the roof, and I don't qualify for any assistance. This thing is a NIGHTMARE!!!

    My Insurance will be cancelled at the end of the year if PA. Now I am offered the 4 metal plan. My cost is going from 470 Bucks a month to 903 Bucks a months. Get out of my life.
    going up $400 a month and that includes $94 in taxes!! Plus my co/pay will go from 20% to 40%!!! WTF!!!!

    this is complete BS. Why do I need to call Experian to find out rates? What would I even tell them. "Hi, it's me and the healthcare.gov website said there was an error verifying me and to call you". You have the IRS. Why do you need Experian to verify me and why do I need that to find out information? BTW, I log in on Chrome (which I had to register in because the drop downs wouldn't populate on IE) and go to "success URL" which is a blank page. I used explorer and get in, verify my address (social security is optional, so it won't help experian) and get errors. I don't believe anyone has been able to find rates. I only see it in marketing propaganda, not a single person I know has seen it any more than they were invited to the Nessie/Bigfoot wedding.

    Just wanted to thank the ACA. I had a plan picked out from Aetna through Costco. It was only $96 a month, $40 copay, cheap prescriptions and covered dr. visits and even emergencies. Flash forward to the ACA being implemented and now it's $275 to $355. How in the Hell is that affordable?

    After trying for hours to try to access the site. I find out its going to cost me more for less coverage than I now have in place!!! How is this better? I thought it was supposed to save people money? More lies and broken promises from Washington!!! This don't take into all the crap inside of the bill!!!

    Affordable? What a joke! It took me two days and about 3 hours just to get to the point of setting up a user account. Then it took another hour to fill out the forms. Took another two days and 3 more hours to finally be able to view my options. I currently pay $460 per month for my family. The lowest priced Bronze option was $775 with a higher deductible. No thanks!
    This is what you motherfuckers wanted. This is what you voted for. No complaining about it now. Deal with it. And suck on it.
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  5. #5  
    Drive-by Poster ABC in Georgia's Avatar
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    Star Member BlueStreak (5,069 posts)

    At what point am I allowed to say healthcare.gov is a freaking nightmare
    Oh you poor fool ... Too bad that you didn't know that folks that, "sow the wind, reap the whirlwind."

    As NJ wrote "This is what you voted for. No complaining about it now."
    American By Choice ~ 1980
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  6. #6  
    eeeevil Sith Admin SarasotaRepub's Avatar
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    ACA "IT" Team!!!


    May the FORCE be with you!
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  7. #7  
    Destroyer of Worlds Apocalypse's Avatar
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    I love the fact McAfee anti-virus President went on to say their Gov. website was a "Hackers wet dream come true".

    Rest In Peace America
    July 4, 1776 - January 20, 2009
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  8. #8  
    Sin City Moderator RobJohnson's Avatar
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    Illinois resident on Obamacare web glitches: 'Tell people to just keep trying'

    http://articles.chicagotribune.com/2...rance-exchange
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  9. #9  
    LTC Member Odysseus's Avatar
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    Quote Originally Posted by Rockntractor View Post
    I'm surprised that being liberals they couldn't find someone in the porn industry that could set up their healthcare website up for them, who else would have more experience?
    To be fair, the government has been screwing us for a lot longer than the porn industry. Perhaps a public/private partnership?
    --Odysseus
    Sic Hacer Pace, Para Bellum.

    Before you can do things for people, you must be the kind of man who can get things done. But to get things done, you must love the doing, not the people!
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  10. #10  
    Sin City Moderator RobJohnson's Avatar
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    Healthcare.gov has a facebook page full of negative comments!

    https://www.facebook.com/Healthcare.gov
    Last edited by RobJohnson; 10-05-2013 at 10:12 AM.
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